JoAnn Hackos

Dr. JoAnn Hackos is President of Comtech Services, a content-management and information-design firm based in Denver, Colorado, which she founded in 1978. She is Director of the Center for Information-Development Management (CIDM), a membership organization focused on content-management and information-development best practices. Dr. Hackos and colleagues are called upon by corporate executives worldwide to consult on strategies for content management, development and organizational management, product interface design, customer studies, Web and traditional information architecture, and tools and technology selection. For more than 30 years, Dr. Hackos has addressed audiences internationally on subjects ranging from content management, project management, effective interfaces and information, minimal information products, usability testing, and online and Web-based information, to managing the information design and development process. Her workshops are dedicated to enhancing the practices and products that will best promote customer satisfaction.

By JoAnn Hackos:
  • Publishing Dynamic Product Catalogs

    As a technical information-development professional looking for opportunities to expand dynamic publishing to the enterprise, don’t overlook product sales catalogs. Product sales catalogs provide a great opportunity to demonstrate the value of single-sourcing content, integrating with purchasing databases, and automating the publishing process. Enabling sales personnel to assemble catalog copy to meet their immediate needs [...]


  • Moving From A Proprietary XML Environment To DITA

    By JoAnn T. Hackos, President, Comtech Services, Inc. and Director, The Center for Information-Development Management The information-development world embraced desktop publishing in the mid-1980s with great enthusiasm. Desktop publishing software and laser printers gave us the ability to make documents more readable and easier to navigate. We were able to bypass the costs of typesetting [...]


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